ZipSmile.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us through use of the ZipSmile.com website, via email or other direct contact from you.
If you only browse our website, and do not have a customer account, and do not place an order, then no personal information is collected from you.
If you sign up for a customer account we collect your contact information you enter on the customer account sign up form such as name, address, phone and email.
For non-retail customers we also collect additional business information such as company name and business tax id. We also store the username and password you create and choose to use with your ZipSmile.com customer account.
You can log in to your customer account at any time to review or update your information.
A customer account is not required to browse this website or to make a purchase. However, if you would like to use some of the personalized features on this site such as the wish list, newsletter subscription, or check your order status, you will need to create a customer account and provide the required information.
The information in your customer account is never shared with any third parties.
If you place an order with us we collect all necessary contact information from you we need to process your order during checkout, such as name, shipping address, phone, email, payment information, and financial information (like credit card number and expiration date), that is necessary to process your order. This information, including financial information, is shared with our bank to process your payment.
Contact and payment information is always transmitted in a secure and encrypted way between our website and the bank which processes your payment.
Your name and shipping address is shared with the selected shipping service handling delivery of your order.
During checkout your payment information is encrypted and securely transmitted to our bank which processes the transaction. We do not keep any record of your credit card information.
We keep a record of any order that you make.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input when it is transmitted across the internet.
Wherever we collect sensitive information on our checkout page (such as credit card data), that information is encrypted and transmitted in a secure way.
Also, when you create a customer account we also use a secure page. When you submit your information it is transmitted to us in an encrypted form to protect your privacy.
You can verify a web page is secure by looking for a closed lock icon in the vicinity of the address bar of your web browser, or looking for "https" at the beginning of the web address for our site’s account and checkout pages.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, for example, to ship your order, or process your payment.
We will not sell or rent your information to any third party.
A cookie is a unique identifier that we send to your computer. Cookies are very common and used by most websites. Usage of a cookie is in no way linked to any personally identifiable information on our site.
The purpose of cookies is enhance your experience when using our site, and not designed to track you or personally identify you. For example, a cookie allows the website to remember some of your display preferences when browsing the site. The cookie also allows the shopping cart to function, and "remember' what is in your shopping cart as you shop.
Our website collects anonymous information and anonymous statistics about how visitors browse our website, such as which pages they visit, and how long they view each page.
This helps us figure out which products and pages are most popular on our website, and helps us improve the store and shopping experience. At no time is any record made or kept of any individual person's browsing behavior.
This website allows customers to submit product reviews. Any review that you submit will be saved by us, and displayed on the ZipSmile.com website. Your review will be public, and available to be read by any other visitor of our website.
We only send out newsletters or marketing emails to customers who choose to join are email list or subscribe to our newsletter list by making a customer account and choosing these options. If you do decide to subscribe, you can cancel your subscription at any time by logging into your customer account.
If you create a customer account on our site you will be sent one or more emails to confirm your account
If you place an order you will be sent one or more emails to acknowledge your order and also to update your order status as necessary.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.